Delivery & Returns
Delivery
Once your goods have been dispatched you will receive an email with Tracking Information. To track your parcel go to www.ukmail.com If no-one is in, the courier will leave a card with details of how to get hold of your parcel. you must Read the card! You MUST contact the courier within 5 DAYS or the delivery will be assumed refused and you will be charged up to £9.50. If you need to go and pick it up or have not been left a card (or have lost the card) then click this link and enter your Post Code to get the details of your depot www.ukmail.com If you are experiencing problems with your delivery / courier - simply call us on 0191 414 0115.
Off-Shore
Off-shore delivery costs more than mainland - please call us for a quote.
Delivery Guide
Please provide us with as much address information as possible. If you provide us with an incorrect address you will be charged an extra fee to have a new address for the consignment. Someone (anyone) must be at the given address to sign for the delivery between 8-30am and 6-30pm (for standard Next Day service). Therefore we recommend delivery to a work address where someone is willing to sign for the goods during the working day. A signature is required as proof of delivery. If you choose to have your goods 'left safe' you CANNOT CLAIM COMPENSATION - therefore we strongly advise you NOT to request them left safe.
Theft
We accept no liability for a successfully completed delivery that you do not take possession of. We are delivering to an address NOT an individual. If you asked for the goods to be left safe and they are not there, we or the courier can not accept any responsibility for the theft. If our courier logs a consignment as having been delivered and it is not there you must assume it has been stolen. In these cases we will provide you all the help we can, but it is up to you to contact and deal with the Police.
Other notes
You may specify a delivery day in which case we will hold onto your consignment until the day before. If you need to change the delivery address after dispatch the couriers charge a re-booking fee of £9.50. If your package is damaged do not accept delivery. Please make sure we have a valid phone number so you can be contacted should there be any delivery problems. If you place your order after 3pm and require your goods urgently we may be able to prioritise you - call us.
We try very hard to get your delivery to you without wasting your time, but we require your help for this to happen. Please provide us with as much address information as you can.
Returns
To cancel your purchase within 7 days, please call 0191 414 0115 or email sales@coffeelatino.co.uk giving the reason for the return. We will then advise you on our preferred method of return - usually we will arrange for our courier to collect at your cost. You are welcome to send back using your own shipper as long as you have Proof of Delivery. Please package the relevant item(s) securely. If you are dispatching it yourself send it to the address on the Invoice so that we receive it within 7 days after the date that the item was delivered. You must either insure the consignment or use a signed for service (recorded delivery). Please include a note with your contact details and an explanation of why you are returning the goods.
Once the goods have been received back with us they will be inspected and if in good condition you will be refunded the full purchase price. You will not be refunded the original shipping cost.
Please note that you are be responsible for the costs of returning the items to us unless we delivered the item to you in error.
Return to:
6-8 Vance Court
Transbritannia Business Park
Blaydon
Newcastle upon Tyne
NE21 5NH
